TikTok Shop

Use Order Automator to connect your Shopify store to your TikTok Shop account to:

• Automatically import TikTok Shop orders into Shopify
• Match TikTok products to Shopify products using SKU Mapping
• Customize the Shopify shipping method shown on imported orders
• Receive email notifications when orders require attention
• View recently imported TikTok Shop orders

How it works

Connect Order Automator to your TikTok Shop account, then enable the integration.

When enabled:

• New TikTok Shop orders are automatically imported into Shopify.
• Products are matched by SKU.
• If a TikTok SKU does not exactly match a Shopify SKU, you can create a SKU Mapping.
• Imported orders can trigger your existing Order Automator automations just like any other Shopify order.

Setup Steps

1. Connect Order Automator to your TikTok Shop account.
2. Enable the TikTok Shop integration.
3. Configure your notification email.
4. Configure your Shipping Map.
5. Add SKU Mappings for products whose SKUs differ between TikTok Shop and Shopify.

Once enabled, new TikTok Shop orders will automatically begin importing into Shopify.

Configuration

After connecting your TikTok Shop, you'll see the following options.

Enable

Enable or disable automatic TikTok Shop order imports.

When enabled:

• New TikTok Shop orders are imported into Shopify automatically.
• Imported orders are available immediately within Shopify and Order Automator.

Disabling the feature stops future imports but does not affect orders that have already been imported.

Notifications

Add a staff email address to receive important TikTok Shop notifications.

Examples include:

• Orders that require SKU mapping
• Orders that could not be imported
• Import errors
• Other important TikTok Shop integration events

We recommend using an email address that is monitored regularly.

Shipping Map

The Shipping Map controls which Shopify shipping method name appears on imported TikTok Shop orders.

For example:

This setting only changes the shipping method name shown on the Shopify order.

The shipping amount imported from TikTok Shop is not affected.

SKU Map

Products are matched using their SKU.

If the TikTok Shop SKU and Shopify SKU are identical, no configuration is necessary.

If they are different, create a SKU Mapping so Order Automator knows which Shopify product corresponds to the TikTok product.

Example:

Orders containing unmapped products will remain in a Needs Attention state until the missing SKU Mapping has been added.

Orders

The Orders tab displays recently imported TikTok Shop orders.

For each imported order you'll see:

• Shopify Order
• Import Status
• TikTok Order ID
• Shipping Paid

Clicking the Shopify Order number opens the order directly in Shopify.

Shipping Paid

The Shipping Paid column displays the shipping amount paid by the customer on TikTok Shop.

Possible values include:

• A dollar amount (for example $4.95) - TikTok reported the shipping amount.
• $0.00 - The customer received free shipping.
• — TikTok did not provide a shipping amount.

The Shipping Paid value is informational only and does not affect the Shipping Map configuration.

Additional Notes

SKU Matching

Order Automator first attempts to match products using the SKU on the TikTok Shop order.

If no Shopify SKU matches exactly, Order Automator checks your configured SKU Mappings.

If no match can be found, the order will not import until a matching SKU Mapping has been added.

Existing Automations

Imported TikTok Shop orders behave like normal Shopify orders.

This means they can be used with:

• Order Automations
• Auto Tag rules
• Scheduled Automations
• Post Purchase Upsells
• Other Order Automator features

Disconnecting TikTok Shop

To disconnect your TikTok Shop:

1. Go to Integrations > TikTok Shop.
2. Click Disconnect TikTok Shop.

This will:

• Stop importing new TikTok Shop orders.
• Remove the connection between Order Automator and TikTok Shop.

Previously imported Shopify orders will not be removed.

Orders require SKU Mapping

If an order contains a product that cannot be matched to a Shopify SKU, Order Automator will pause the import until a matching SKU Mapping has been added.

Once the mapping has been created, future orders containing that SKU will import successfully.

Shipping Paid is blank

If Shipping Paid displays —, TikTok Shop did not provide a shipping amount for that order.

This is expected for some orders and does not prevent the order from importing.

Troubleshooting

If you're having problems with the TikTok Shop integration, see the Troubleshooting TikTok Shop article.

Need Help?

If you're experiencing issues with your TikTok Shop integration, contact us at support@orderautomator.com.