Troubleshooting TikTok Shop
If your TikTok Shop integration isn't working as expected, check the common issues below.
Orders are not importing
Verify that:
- TikTok Shop is connected.
- The integration is enabled.
- Your TikTok Shop authorization is still active.
- The products can be matched by SKU or SKU Mapping.
Order requires SKU Mapping
If an order contains a product whose SKU cannot be matched to Shopify, Order Automator will pause the import.
To fix this:
- Open Integrations > TikTok Shop
- Go to SKU Map
- Create the missing mapping.
- Retry importing the order.
Shipping Paid is blank
If Shipping Paid displays —, TikTok Shop did not provide a shipping amount for that order.
This is expected for some orders and does not prevent the order from importing.
Notifications aren't arriving
Check that:
- A notification email has been entered.
- The email address is correct.
- Spam or junk folders have been checked.
Still having problems?
Contact support@orderautomator.com with:
- Shopify store URL
- TikTok Order ID
- Shopify Order Number (if available)
- A description of the issue