Fulfillment Rules

Create rules to have Order Automator automatically make fulfillment actions on order line items.

How it works

You can create rules based on almost any data point you see in the Shopify order, product, or customer page (shipping country, product tags, etc).

When Order Automator processes an order (by default on new orders), it compares your rules to each line item in the order. If the Shopify data matches the rule conditions then Order Automator will trigger the action.

If a rule isn't working as you expect, see Troubleshooting Fulfillment Rules.

Available actions

• Request fulfillment
  • Sends a fulfillment request to an app or 3rd party fulfillment service
• Fulfill line item
  • Marks the line item fulfilled
• Change location
  • Changes the assigned fulfillment location of the line item(s)
• Hold fulfillment
  • Places a hold on the items, preventing fulfillment
• Release hold
  • Releases a fulfillment hold

See ideas + common use cases here.

Fulfillment notifications

Order Automator does not trigger fulfillment notifications to the customer when the above fulfillment actions are triggered.

If you'd like a notification sent to your supplier, vendor, fulfillment partner, etc, set up a Tag Order rule then attach a notification to it.

Testing fulfillment rules

You can test a rule by manually processing an existing order. See Testing Orders here for instructions.