Order Events

Order Automator processes your rules based on the Event that occurs on orders.

Example: If you create a rule to tag an order and set the event to New order, this rule will only get checked when a new order comes in, and will tag the order if the rule matches.

Available Events

• New order = Triggers 10 seconds after a new order is created in your Shopify store.
  • This 10 second delay is intentional: Shopify (and sometimes other apps) can modify orders right when they're created, this delay allows the order to land in a ready state
• Order update = Triggers when an existing order is updated.
  • Example: a note is added, tag added, etc.
  • Ignores order updates in the first 30 seconds after an order is created (otherwise this would trigger every time a new order gets created too).
  • Note: Shopify sends an update event for many types of changes on an order, so this event may fire multiple times for the same order. If that's not ideal, use specific conditions to narrow down when your rule should trigger.
• New fulfillment = Triggers when a fulfillment is created.
  • Example: item marked fulfilled, new fulfillment request sent.
• Fulfillment update = Triggers when an existing fulfillment is updated.
  • Example: tracking information is added, fulfillment status changes.
• Order refund = Triggers when a refund is applied to an order.
• Manual = The rule only triggers manually, from a batch process, or from a Scheduled Automation

Things to Know

• If you'd like a different trigger that's not available, contact us, we're always looking to create more solutions for you
• If your rule includes an email notification, keep in mind that the notification will send each time the event fires and conditions match. For events like Order update that can fire frequently, you'll probably want to make sure your conditions are specific enough to avoid duplicate emails.