Order Events

Order Automator processes your rules based on the Event that occurs on orders.

Example: If you create a rule to tag an order and set the event to New order, this rule will only get checked when a new order comes in.

Available Events

New order = Triggers when a new order is created in your Shopify store. This is the default event and works for most use cases.
Order update = Triggers when an existing order is updated.
- Example: a note is added, tag added, etc.
- Ignores updates in the first 30 seconds after an order is created (otherwise this would trigger every time a new order gets created too).
- Note: Shopify sends an update event for many types of changes on an order, so this event may fire multiple times for the same order. If that's not ideal, use specific conditions to narrow down when your rule should trigger.
New fulfillment = Triggers when a fulfillment is created.
- Example: item marked fulfilled, new fulfillment request sent.
Fulfillment update = Triggers when an existing fulfillment is updated.
- Example: tracking information is added, fulfillment status changes.
Order refund = Triggers when a refund is applied to an order.
Manual = The rule only triggers manually, from a batch process, or from a Scheduled Automation

If you'd like a different trigger that's not available, contact us, we regularly do customizations and add new features.
If your rule includes an email notification, keep in mind that the notification will send each time the event fires and conditions match. For events like Order update that can fire frequently, you'll probably want to make sure your conditions are specific enough to avoid duplicate emails.