Fraud Guard Feature

Order Automator can take actions on orders if they're high risk or medium risk, according to the Shopify fraud analysis.

This feature is included in the Free plan.

For some stats and tips for dealing with fraud orders, see this guide: How to Deal with Fraudulent Orders and Minimize Chargebacks on Shopify

When Fraud Guard runs

Fraud Guard runs before all other rules (fulfillment rules, tag rules, notifications, etc).

• It runs on new orders, and when you batch process orders with Fraud Guard rules selected. Rules that use other triggers (ex: order updated, order paid) run without Fraud Guard.
• If Fraud Guard cancels, holds, or prevents fulfillment of an order, all Order Automator fulfillment rules are skipped for that order.
• Tag rules and notifications still run, so you can still tag or get alerted on risky orders.

Notifications

Get notified on risky orders so you or your staff can immediately analyze high risk orders and decide the action to take.

Auto cancel orders

You can have Order Automator automatically cancel risky orders.

Note: Sometimes Shopify rejects the request to cancel the order. If they do, you'll get notified at the email you set in Fraud Guard Notifications, or if that's not enabled it will go to your shop's primary contact.

Hold risky orders

Place a fulfillment hold on risky orders to prevent these orders from being fulfilled until the hold is released.

Prevent fulfillment

It's a good idea to prevent fulfillment of high risk orders until after you've analyzed them. Enabling this option skips any Order Automator fulfillment rules for this order. Auto cancel and Hold risky orders also skip fulfillment rules.

Customer blacklist

You can blacklist customers by email, phone, name, or address. Blacklisting customers allows you to automatically take action on orders from these customers:

• Cancel orders, hold orders, get notified

See Customer Blacklist for details on this feature.