Troubleshooting Tag Rules

If the rule conditions match the Shopify data at the time of processing, and Shopify allows the action, Order Automator will execute that rule 100% of the time.

Common reasons a rule doesn't trigger as expected

• The rule condition doesn't match the Shopify data exactly
  • Example: "some word" is not the same as "Some Word"
• The rule is not enabled
• An app or person edited the order after Order Automator
  • Solution would be to put a delay on Order Automator, in the Dashboard page
• The tag has a special character in it that Shopify rejected
• The tag is longer than 40 characters

If a tag triggered it means the Shopify data matched the conditions of the rule. If a tag triggered that you didn't expect, double check the rule conditions, edit if needed, and test the order to confirm.

Testing an order

See Testing Orders for a quick way to test an order while you're creating or editing tag rules.

Submitting a ticket

If you still aren't sure why a rule didn't trigger, send us the information below and we'll help you understand why.

• The url of the order details page (to get the order ID + your store ID)
• A screenshot of the entire order details page (order contents + timeline)
• A screenshot of the rule you expected to trigger