Amazon Feature
Use Order Automator to connect your Shopify store to your Amazon Seller Central account to:
- Automatically fulfill Shopify orders using FBA inventory (Amazon MCF)
- Automatically update the Shopify order with tracking after Amazon ships the items
- Sync inventory
How it works
See the guide How to Connect Shopify to Amazon for step by step setup instructions + a video walkthrough.
Summary
- Connect Order Automator to your Amazon Seller Central account(s) and select the products you want to be fulfilled by Amazon.
- After you enable it Shopify orders that get requested to be fulfilled by FBA will be created in Amazon as the order number + .1 (Example: #1000.1)
- After Amazon ships the order, Order Automator updates the Shopify order with the tracking number and marks it fulfilled
- The fulfillment action triggers the Shopify shipping notification to send to the customer
Syncing
Inventory: Your Amazon FBA inventory syncs with Shopify every 10 minutes.
Tracking: Order Automator checks the status of your synced orders in Amazon every hour then adds tracking + fulfills the Shopify order after Amazon ships.
SKU Map: Every 30 minutes Order Automator will check the skus you have assigned to the FBA location to confirm they're accurate. If you change a sku name in Shopify, the SKU Map in Amazon will update at the next sync interval.
Options
After you've connected your Amazon marketplace to Order Automator you'll see these options.
Enable
Enable or disable the feature. When enabled, fulfillment requests to the FBA | Order Automator location will get created in Amazon.
The first time you enable the feature, a fulfillment rule gets created in the Fulfillment Rules tab of the Auto Fulfill page.
- This is a default rule that will automatically request fulfillment of orders to Amazon if the assigned location is the FBA location. You can edit or delete the rule if it does not apply to your situation.
Notifications
Add a staff email address here to receive important notifications. For example if Amazon rejects an order request.
Shipping Map
By default the fulfillment request to Amazon will be made with Standard shipping.
If you use faster shipping methods, map the name of your Shopify shipping method(s) to the name of the Amazon shipping method.
If your marketplace supports it, you'll see these options:
- Ship orders in unbranded (non-Amazon) boxes
- Block Amazon Logistics as a shipping carrier
Packing Slip Comments
If your marketplace supports it you'll see an option to customize the packing slip Amazon includes in the shipment.
SKU Map
If your Shopify product SKUs don't match the Amazon SKUs exactly, you'll want to map them here so Amazon knows which Shopify product to sync to.
Additional Notes
Cancelling Orders: Amazon generally fulfills orders pretty quickly. If you cancel the request in Shopify, the Amazon order will not be cancelled. Log into Seller Central to see if you can still cancel the order, or contact Amazon Support if it's already in progress.
For more info about Amazon MCF / FBA see Amazon's FAQ page here.
Troubleshooting
See the Troubleshooting Amazon if you're having a problem with something not working as expected.