Troubleshooting Notifications
Checklist to identify why you aren't seeing a notification
- Check to see if the notification is in your junk / spam folder
- You can whitelist orderautomator.com domain to prevent this
- Confirm the email address is correct
- If the notification is based on a tag rule, confirm the tag was applied. If the tag was applied then the notification was sent
- Try a different email address and reprocess on the Bulk Process page
Submitting a ticket
If the checklist above doesn't solve your issue, contact us an include:
- Your myshopify url or store ID
- A screenshot of the rule or feature you expected to trigger
- Any relevant details that would help us to help you identify the problem (order number, what type of situations this happens vs does not happen, etc)