Troubleshooting Notifications

If you have a notification enabled and the rule it's attached to triggers, the notification gets sent from Order Automator 99.9999% of the time.

If you're not seeing the email, it's likely a problem with the email address or your email service provider.

Use the following checklist to help diagnose the problem:

Notification checklist

Confirm the email address is correct
Check the junk / spam folder
- You can whitelist orderautomator.com domain to help prevent this. Most people never need this, but if you have an over aggressive email filter it might solve it
If the notification is based on an enabled Tag Order rule in the app, confirm the tag was applied
- If the tag was applied then the notification was sent
Try using a different email address then reprocess the rule on the Batch Process page
- If this is for a Tag Order notification, make sure to check that box + the Send notifications box
Check your email logs at the admin level
- Example: If you use Google Workspace, log into the Admin area then navigate to Reporting > Email Log Search
Check the Quarantine area in your email service provider. Sometimes legitimate emails can get filtered out. See this quick guide to setting up a DMARC policy if you don't yet have email quarantine setup

If the checklist above doesn't solve your issue, contact us an include:

Your myshopify url or store ID
A screenshot of the rule or feature you expected to trigger
Which email service provider you use
Any relevant details that would help us to help you identify the problem (order number, what type of situations this happens vs does not happen, etc)