Troubleshooting Notifications

If you have a notification enabled and the rule it's attached to triggers, the notification gets sent 100% of the time. If you're not seeing it, this checklist should solve it:

Notification checklist

  • Check to see if the notification is in your junk / spam folder
    • You can whitelist orderautomator.com domain to prevent this
  • Confirm the email address is correct
  • If the notification is based on an enabled rule in the app, confirm the tag was applied. If the tag was applied then the notification was sent.
  • Try a different email address and reprocess on the Batch Process page

Submitting a ticket

If the checklist above doesn't solve your issue, contact us an include:

  • Your myshopify url or store ID
  • A screenshot of the rule or feature you expected to trigger
  • Any relevant details that would help us to help you identify the problem (order number, what type of situations this happens vs does not happen, etc)
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